Return policy

RETURN POLICY for the website www.livegreen.lv

SIA “Zakka” Reg.No .: 40203034618 Address: Beberbeķu 5.līnija 8a, Rīga, LV-1020

RULES FOR RETURN OF GOODS In accordance with the Cabinet of Ministers Regulations No. 255 of 20 May 2014 “Regulations on Distance Contracts”, the Buyer has the right to cancel the Purchase within 14 (fourteen) days, without stating the reason. In order to exercise the right to cancel the Order, the Buyer must inform the Seller by an unambiguous notice about the Buyer's decision to withdraw from the Purchase by sending a letter to SIA ZAKKA, Beberbeķu 5.līnija 8a, Rīga, LV-1020 or by submitting a written notice to e-mail: info@livegreen.lv In the letter, please provide details: order number / bill of lading number, date of issue of the bill of lading and product code, name and quantity you want to return. The term of the Buyer's right of withdrawal is observed if the Buyer notifies the decision on withdrawal before the expiry of the right of withdrawal. Every Buyer has the right to exchange the goods for other goods within 14 (fourteen) days from the delivery of the order, in agreement with the Seller's representative, if such goods are available in the Online Store and if: the goods are not used, the packaging is preserved and not damaged; and the goods are in full set. In the event of the Buyer's right of withdrawal, the Seller shall reimburse the payments received with the Buyer's order, including paid delivery costs (unless the Buyer has expressly wished to use a delivery method other than the standard delivery method offered by the Seller), without undue delay and in any case no later than Within 14 (fourteen) days from the date when the Seller was informed about the Buyer's decision to withdraw from this agreement. The Seller will refund the payments received using the same means of payment as the Buyer used for the original transaction, unless the Buyer expressly agrees to another means of payment, in which case no fee will be charged to the Buyer in connection with such refund. The Seller may withhold the refund until it has received the goods back or until the Buyer has provided proof that the goods have been returned, whichever is earlier. The Buyer must return the goods without undue delay and in any case no later than 14 (fourteen) days from the date on which the Buyer notified us of its decision to withdraw from this contract. The deadline will be met if the Buyer returns the goods before the expiry of the 14 (fourteen) day period. The buyer must bear the direct costs of returning the goods. The buyer is liable for the decrease in the value of the goods if the goods have been used for purposes other than ascertaining the nature, characteristics and operation of the goods. The product shall be used for testing purposes to the extent that it would be possible to do so in a store. The Buyer is responsible for ensuring that the value, quality and safety of the Product do not decrease, otherwise the Seller has the right to refuse the Buyer the right of withdrawal in relation to the delivered Product. The Seller has the right not to accept the Product and refuse the Buyer to exercise the right of withdrawal, as well as not to reimburse the Buyer for cases where the Seller has found damage to the Product or the Product has lost its “appearance” (removed and / or damaged labels, torn protective films, etc.) and / or signs of use of the Product have been identified. When returning the product, the Buyer must observe the following rules: The product must be returned in its original packaging (we recommend that you carefully open the package in which it is located upon receipt of the product). The product must be returned in its complete set. When returning the goods, the Seller must submit the documents accompanying the goods (purchase documents). The Seller has the right to refuse to accept the goods returned by the Buyer by transfer to the Buyer's bank account.Categories of goods, the return of which to the Seller or their exchange is not possible: a) personal hygiene goods, if their packaging is opened (toothbrush, disposable materials, etc.); b) underwear, socks and tights c) and other goods that cannot be returned in accordance with the current regulations of the Republic of Latvia. Procedure for replacement or return of defective goods: If the goods are damaged or an error is made in the order (incorrect size, color), the Buyer may return the goods, or exchange for it as specified in the order, the Seller undertakes to exchange the defective product If a defect in the product is found, SIA Dinastija must be informed by sending an application to the following address: info@livegreen.lv. The application must include the Buyer's contact information for communication, product name, code, order number and a short description of the defect. The reply to the Buyer's defect application letter will be provided within 3 working days; The defect of the goods and compensation is performed within the deadlines and procedures. Defects in the goods The Buyer is obliged to make a claim for elimination of defects in the following cases, if: the defect of the goods is unavoidable and hinders the full use of the goods, the Buyer has the right: to request the exchange of the relevant goods for a new product, or terminate the Purchase Agreement and demand a refund. the defect of the product can be eliminated, but it must be remedied again after some time, as a result of which the Buyer cannot fully use the product, the Buyer has the right to: request the exchange of the product for a new product, terminate the Purchase Agreement and demand a refund. must inform the Seller immediately as soon as the defect is established, but not later than the end of the warranty period. The Seller shall make a decision on satisfaction or rejection of the Buyer's claims within 30 (thirty) days from the moment the Buyer has informed the Seller about the defect and received the defective product from The seller The Buyer will be notified by telephone within 30 (thirty) days from the moment the Buyer has informed the Seller about the defect of the goods and has received the defective goods from the Buyer. The Seller is not responsible for any damage or defects to the third party who purchased the goods from the Seller. All rights and obligations of the Buyer between the Seller and the Buyer in connection with the warranty are defined in the regulatory enactments of the Republic of Latvia. The Buyer loses the right to qualify for warranty services in cases where: The Buyer is unable to provide proof of payment for the goods and their delivery; The Buyer cannot present obvious defects in the goods at the time of delivery; The goods warranty has expired; in a mechanical environment; The product was not used for its intended purpose; The product is damaged due to unusually high load conditions or it has not been used in accordance with documentation, instructions, technical standards and safety regulations. The product is damaged due to unavoidable and / or unforeseen conditions, water, fire / due to damage or other force majeure factors. Final Terms The Seller reserves the right to suspend, supplement these Terms and other documents related to these Terms. Additions or adjustments to the Terms take effect from the date they are posted on the Website. If the Buyer does not agree with the correction of our Terms, partial additions, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the Online Store. If the Buyer, after the wording of the Terms, continues to use the services of the Online Store, it is considered that the Agree agrees with the wording of the Terms, partial changes or additions. These regulations have been compiled in compliance with the laws and regulations of the Republic of Latvia. The Parties shall be released from the liability specified in these Terms and Conditions if their performance is not possible due to circumstances caused by force majeure. The Consumer Protection Law states that if the seller or service provider has not remedied the lack of goods or services within 30 days from the date of the consumer's claim or within the time limit set by the duly authorized supervisory and control authorities, he is obliged to compensate the consumer for any damage caused by delay.
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